A Writers Journal about an array of subjects. Most posts are about the wonderful area of South Jersey and about Social Media. But I talk on any subject.
Tuesday, August 17, 2010
South Jersey on the Weekend
Travel like you are going to Mays Landing and then take Weymouth Road.
It is a great place to take the kids because the streams are just big enough and fun-filled for them as many other kids are there as well. There is a rest area middle of the way where the outfitter has a concession stand, volleyball, horse shoes and plenty of picnic tables. Then at the end of the trip, you put your canoe on the truck and then hike back. It is really close so no worries there; the drive is in the beginning, so at the end you are close to the entrance.
We typically go swimming in the pool. Then we venture to our site. While camping here it has all the amenities of camping areas and the stream for all the fun. Then next day we take tubes down and I usually take a kayak to ensure the safety of everyone. What a weekend, South Jersey is beautiful. The scenery is really tranquil and beautiful. http://www.aguidetosouthjersey.com
Monday, August 9, 2010
Trip To Philadelphia and South Jersey
The second 24 hours spend in Millville on Third Friday. Be sure to take the tour by Dave Scherer and a view of the Maurice River, then hit the Wheaton Arts & Cultural Center, the Army Airfield Museum and head for Atlantic City and the Taj Mahal.
Once in AC hit the AC cruise ship or the Spirit of Philadelphia and enjoy a cruise. Once completed on the weekend hit the NJ Motorsports Park for a day of excitement watching the race. If you want more activity then you try the Go Karts as they are as fun for adults as well.
For a night of romance spend the night at a bed and breakfast in Cape May. Then hit the Cape May - Lewes Ferry and shop in Rehobuth.
South Jersey-- The Perfect Destination
in Three Days
Day two involves some activity. Travel up the turnpike and hit Jackson for Great Adventure and the Wild Safari. Be sure to drive a hard top vehicle because the animals roam around your vehicle. There are wonderful shows so be sure to plan your time accordingly. I always remember the Dive Show and a waterski show if they still have it. Just minutes from Great Adventure on some shops, so save some money and have a great time. There is also a water park, but you will have your fill in Wildwood.
Day Three starts off at the NJ Motorsports Park with the go karts. They are better than Wildwood as you race around a track at high speeds. Then grab a quick bite to eat in Millville at Custard Corral just off of Broad Street their cheesesteaks are out of this world. Then head over to Bridgeton Zoo or Cape May Zoo and spend the rest of your day. I could plan about a week long excursion, but for now this is a quick getaway. At night you can travel on RT 40 / 322 towards Atlantic City and spend some time at Borders Bookstore and then Chucky Cheese for the kids. There is a wonderful Japanese Restaurant right there for dinner. I hope your enjoyed your stay. If you have really young kids then Story Book Land is just minutes away from Chucky Cheese. South New Jersey is fun for all ages.
Tuesday, August 3, 2010
Twitter For Business Part 3
Twitter is a great tool to market your business in today's tough marketplace.
1. Do your research before engaging customers
Know how your customers use Twitter. It takes only a minute to go to Twitter Search () and find out if there are any conversations happening about your brand, product, service or industry. Know what your customers are saying about you.
If your search yields zero results, don’t worry: there may still be an opportunity for you and your brand to establish a presence and start a conversation on the service. However, Twitter may or may not be the right tool for you to engage your consumers.
2. Determine organizational goals
Not all brands utilize Twitter in the same way. Some, like @ComcastCares, use Twitter to provide customers with support. Other branded Twitter accounts, such as @DellOutlet, have utilized the service to sell products.
It’s important to think about what you are trying to achieve using Twitter before devoting your time and resources to it. You’re likely to get more out of it that way.
3. Utilize either a branded or personal profile
You have two options: you can either use a branded profile with your company’s logo, or you can opt to create a more personal profile that unites your own personal brand with that of the company.
If employees are using Twitter to primarily engage with people on behalf of the company, they should have a branded profile. A branded profile is one that clearly identifies the user as an employee of the company; usually through a username (i.e. @Intel_Eric, @synopsys_roy, @MelfromSymantec, @AMDOpteronPhil, @RichardatDELL to name a few) or has a branded background picture and bio.
4. Build your Twitter equity and credibility
To be a successful brand on Twitter, you have to build credibility and equity. That doesn’t necessarily refer to the number of followers, tweets, or retweets you may have, although these are important factors. Rather, it’s more about developing a reputation as a trusted source of information or being seen as an expert in a particular subject.
You won’t succeed in building your Twitter equity by pushing out one way marketing messages about your product. Instead ask questions, be personal, and engage people naturally within the Twitter community. Otherwise, customers won’t listen to what you have to say.
I usually follow the 80/20 rule: 80 percent of my tweets are conversational and personal, 20 percent are about the company I work for. I’ve found that this has really helped build customer engagement and link click-through rates.
5. Track metrics and conversation trends
Any enterprise or medium sized business should invest in a paid tracking service like Radian6 () or Nielsen to better track Twitter conversations, identify trends, measure sentiment, and to get a quantifiable picture of what is going on in the social web.
One metric you absolutely must track: how much money Twitter has saved your brand. How many issues did you solve, leads did you create, and dollars did you save through Twitter engagement versus traditional resources?
If your goal is to handle customer support issues via Twitter, it’s wise to check if there is any decrease in the call volume to your support center. And if you are selling products via Twitter (as Dell is doing), you should of course measure your sales via that channel.
6. Don’t go overboard; less structure is better
Your Twitter use can appear disingenuous and inhuman if you’re too structured with your approach, to the point where your community may be turned off. Treat your Twitter relationships the same way you would any other relationship. Honestly, how much planning or structure is needed before spending the evening out with friends?
Your Twitter experience will change and evolve over time, because the community that follows you will help shape what you say and how you respond. Remember to always use the 80/20 rule, but be flexible with your approach.
I’m not saying that you should let your employees run wild on Twitter, though. Planning, training, coordination and integration with social tools is imperative — just don’t go overboard and create a social media policy that is too restrictive.
7. Listen and observe before engaging
Don’t just start tweeting assuming that the Twitter community is going to accept you with open arms. It’s important that you spend some time just listening and observing the behavior of those who are talking about you or your company. Understand how your customers behave and adjust accordingly.
You don’t have to follow everyone that mentions your company to listen in on the conversation. In fact, this may irritate some people. Instead, when you’re ready to start answering questions, @reply them. In my experience, nine times out of ten, they’ll end up following you. Let the relationship grow from there.
8. Be authentic & believable
Authenticity is the golden rule in social media. We’ve known this for years, but there is another, related rule that is just as important: you and your brand need to be believable. This means spending time listening to your community, observing it, and learning about the dynamics of that community.
Your will become believable only after you have established trust among those in your community. Because I am trusted by my followers, if I tweet that my new netbook is amazing and fits my mobile lifestyle, people will believe me and perhaps even buy one (it is amazing, by the way).
9. Track, measure, and iterate
If there’s one thing that bugs me about working in the corporate environment, it’s the amount of time needed to execute. Sometimes it’s better just to launch a product or initiative, track it, measure the results and then iterate.
I learned this concept working at Yahoo for Mike Speiser, who was the VP of Community Products (and founded ePinions and Bix). This was his philosophy at Yahoo, and it worked, especially in the competitive landscape of social networks.
The great thing about the social web is that it’s not difficult to track the results of Twitter engagement, assuming you have determined what your organization’s goals are. It’s even easier to change course if you find that your efforts aren’t working according to plan.
10. Don’t just strategize: execute!
Multiple daily conference calls are the norm in corporate America. Strategy sessions and meetings to plan strategy sessions are also constants. While this may be fine when planning a new product launch or corporate initiative, it is the wrong approach to using Twitter.
We spend too much time strategizing with little to no execution. When you have too many ideas and not enough people who are willing to roll up their sleeves and get stuff done, you are going to find yourself late to the game. Or, in the case of Twitter, late to the conversation.
By spending too much time trying to think of the best strategy, you are going to miss priceless opportunities to fix problems, answer questions, turn sour situations around, and create brand affinity with customers. With Twitter your mantra should be: just get out there and try it.